General Guidelines

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in as-new condition, and include all original packaging. Please contact us atwith your order number and details of the items you wish to return before sending anything back. Unauthorised returns will not be accepted.

Change of Mind

If you change your mind about your purchase, you may return the item(s) within the 30-day returns period. Please follow the general returns procedure outlined above.

Exchanges

We do not offer direct exchanges. If you require a different colour or size, please return the original item and place a new order for the desired item.

Incorrect Products

If you receive an incorrect item, please contact us within 5 days of delivery with your order number, a description of the incorrect item, and a photo as proof. We will provide return instructions and ensure the correct item is sent at no additional cost.

Damaged/Defective Items on Arrival

If an item arrives damaged or defective, please email us within 5 days of delivery with a photo or video clearly showing the issue, a brief description, and your order number. We will arrange a replacement or refund after reviewing the issue.

Manufacturing Faults or Breakage After Use (Warranty)

Our products are covered against manufacturing faults. This warranty does not cover normal wear and tear, accidental damage, misuse, or neglect. If you discover a manufacturing fault, please contact us with details of the issue and your order number for assistance.

Order Never Arrives

If your order has not arrived, claims for missing parcels are valid within 30 days of the confirmed delivery date as shown by the tracking number. If the parcel is marked as “delivered” but you have not received it, please contact us immediately for assistance. An order that arrives more than 60 days late is considered lost, and we will offer a full refund for “lost orders”. Please contact us atwith your order number and details if you believe your order is lost.

Order Fulfilment and Delivery Times

Order fulfilment may take up to 2 business days. Delivery times range from 3 to 21 business days depending on your location and delivery method.

Returns Timeframe

Returns are accepted within 30 days from the date of delivery.

Refund Timing

Once we receive and inspect your returned product(s), refunds will be issued to your original payment method. Please allow up to 14 business days for the refund to appear in your account.

Initiating a Return

To start a return, please email us atwith your order number and details of the items you wish to return. We do not accept returns initiated via telephone or contact forms.

Required Documents

Please include the original invoice or a note with your full name, email address, and order number in your return parcel. For damaged or defective items, please also email us with a photo or video clearly showing the issue.

Please Note

You are responsible for return shipping costs, which are non-refundable. Please ensure the item is securely packaged to prevent damage during transit.